Hainan Universal QiziBay Beach Hotel

We had a wonderful stayed with this hotel. the hotel location is in the middle of no where but this is what we want because of we want holiday, no loud noise from party music. Staffs are amazing , they couldn't communicate in English but they are trying very hard to help us during our stayed. They helped us to arranged the taxi to go to small town for COVID test and food. The manager of the hotel is amazing man that you need to have contact. Breakfast is amazing! Food at the restaurant yummy yummy and reasonable price. Room is new, and facilities in the room is amazing. Now, the beat part of our holiday is Endless swimming pool! you can't go wrong with the pool! you can walk along the beach but our little girl vwry sensitive for bugs so we spend most of time in the pool. WiFi is fast. You may need Chinese hotel name for taxi. Originaly we booked for 5 nightmares but we extend for another couple more nights . Amazing and wonderful we will come back again. Thank you for look after our family .😀😀😀

一是前台熱情耐心，主動免費把我的房間從迎海房升級為攬海房，給我一份意外的驚喜，180度海景房一覽無餘，二是房間很大，陽台上有藤椅茶几，喝茶觀海聽濤非常愜意，或就着午後的陽光小憩，都別有一番意境。三是房間安靜乾淨整潔，枕頭床鋪非常舒適，軟硬適度。四是酒店門前停車場很大，停車方便。特別需要表揚的是前台一位姓李的女生，我詢問她酒店餐廳的特點時，除了酒店的木棉花中餐廳，她還主動向我介紹了附近的大排檔，實際上，我問酒店餐廳是個藉口，實則是想問周邊有啥好吃的，但又端架子放不下自己的面子，小李女士的全面介紹有效避免了我陷入尷尬，住了數不清的酒店賓館，這是第一位讓我感到情商極高的工作人員，必須贊一個

酒店環境好，位置佳，還給升級了高樓層的海景房，視野非常開闊，遊客也不多，住的很舒服，早餐也不錯，就是陽台推拉門實在太重了，有些拉不動，不過説明房間的建築材料非常過關，哈哈哈

超級差！！！同檔次酒店裡最差勁的了，辦入住時候一堆人抽煙，居然沒有大堂經理或者工作人員阻止。辦理入住的地方連個牌子都沒，一堆人圍在那，毫無秩序可言。前台説2樓迎海親子房可以看到海景，看個鬼，全是椰子樹。明明親子房是一張大床一張單人床，進去就2張單人床。叫服務員多拿雙塑料拖鞋，説每個房間就配兩雙，親子房每張床放一個枕頭什麼意思？兩雙拖鞋不同號，全是右腳，服務員還問我，不能穿嗎？一進房間，插卡的是壞的，前台還質疑我老公不懂插？這是什麼高科技的操作嗎？再看看酒店櫃子裏枕頭、浴袍和地毯，噁心壞了。總而言之，這個酒店太垃圾，400多親子房，博鰲比這強多了，不想好好經營就趕緊關門吧，別坑錢了。

第二次來看木棉花，前台的服務態度比上次好太多了，非常熱情主動，説明酒店對客人的建議是切實考慮的。整體環境、設施和餐食一如既往地好，尤其是晚餐，雖然小貴，但是我們點的炸排骨、麻婆豆腐、葱油餅，口味都非常棒，必須好評！

酒店位置很好，有大片海灘沙子細軟，房間設施齊全好用，住了兩天感覺很好。可惜前一天天氣不太好風太大，晴天后景色很美。正在春節假期中，酒店服務熱情周到，有求必應，中餐廳飯菜味道不錯，特別是西瓜皮海雜魚沒吃過，挺有特色。